Maps broken in my renault megane III

PanosL
PanosL Registered Users Posts: 3
Apprentice Traveler
in Built in car navigation
Hello friends and Greetings from Greece!

I own a Renault Megane III (2012 / bose edition), with built in navigation system.
I tried to update the maps with "tomtom HOME", from my PC. Unfortunately something went wrong during the proccess, and the maps got corrupted.
Now i cant even enter the menu in my car navi..

The card is not bad/broken. I can still read all the files in my computer (via card reader), and im able to delete or copy anything.
Inside the card, there are some files with the name: europe-454. So i guess this was my map's version..

Im already registered , but i cannot download the map from your application (tomtom HOME).
Could you please help me? im stuck and i cant use my car navigation..
The card has a sticker with the following info : RENAULT - TOMTOM / EUROPE V32 - 25920 3567 R

Thank you so much, in advance, for your time!

Best Answers

Answers

  • VikramK
    VikramK Administrators Posts: 14,057
    Moderator
    Answer ✓
    Hi @PanosL
    Welcome to the community!
    A map has been activated on your TomTom account.
    Reinstall TomTom HOME software first and then check for map updates.

    Uninstall steps-
    https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download a fresh version-
    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Regards, Vikram
  • PanosL
    PanosL Registered Users Posts: 3
    Apprentice Traveler
    Hello again!
    Thank you so much for your immediate response.
    I found the update in tomtom home and installed it.

    But there has been a little mistake. I need maps of greece/eastern europe.
    You send me the map of western europe, without greece!

    Could you please send me the correct maps? I would be grateful.
    Thank you !
  • VikramK
    VikramK Administrators Posts: 14,057
    Moderator
    Answer ✓
    Hi @PanosL
    My team has added the map to the account. Please check for updates now.

    Regards, Vikram
  • PanosL
    PanosL Registered Users Posts: 3
    Apprentice Traveler
    Answer ✓
    VikramK wrote: »
    Hi @PanosL
    My team has added the map to the account. Please check for updates now.

    Regards, Vikram

    I cannot thank you enough. Its all good now!
    You brought life back into my car!
    You are amazing. What a terrific support.
    Lots of love from greece <3
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