Lost of GPS connection rider 550
hello, my rider 550 behaves abnormally: accidentally, it loses gps contact, the screen remains blocked and does not scroll. Other times it doesn't bring the pointer back to the road but a little to the side, then it gets back on the road and then gets lost again: other times it works well. All this on the bike and in open spaces, not in the city. Tested 3 times in the car, there seems to be no problem with signal loss. Is there a way to check the number of satellites it takes? Or some other way to understand what this strange malfunction depends on?
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Answers
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Hi, on the bike I used the mount. I will check the correct voltage. In the car I used it without charge.0
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Does your bike has a TFT display?
When I mount my Ridder 550 verry close to my TFT the GPS reception is weaker than 20cm higher. Then I can see there is more delay and sometimes the position jumps a bit. Also, the speed measurement is not as stable as normal.
(The I ownwed Zumo XT clearly lost GPS reception when mounted riding in for example a forrest on the same position so its not only a TomTom issue)
With some bikes the TFT displays have less distortion than my KTM for example BMW.
Others seem to have more distortion than my KTM for example Yamaha and Moto Guzzi.
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No, my bike has the standard dashboard. I also add that it is a type of defect that does not always occur but only occasionally. Yesterday I drove 300 km and he did it 10 times. twice did not update the road for about 15 km. And, I repeat, in the open area.0
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Maybe it’s the bikes vibrations.
You can try to set the orientation lock.
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I can try it. Is there on rider 550 something to see the satellite quantity and signal strenght?0
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Update, I've just check the voltage on two pins. There are 5,55 volts. With engn off and on both, the voltage is still 5,55 volts.0
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Hi
@BrendanShipley
Is your device is showing a small Satellite Dish at the top of the Traffic Bar, If 'Yes' then your device has not synced with the GPS Satellites and their Clocks
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and clears the on-board Memory Working Space....
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs
Have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
If possible....
For the First Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017
Stay Safe... ATB YFM1 -
Yes, when I had the problem, the symbol appeared that it was unable to capture the signal from the satellites, despite being outdoors. So it sounds like a switch off and back on of the navigator? if so I had done it when he asked me the problem, but without solving it.0
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Hi
@
The Soft/Drum roll restart on the device is different to a 'Switch it off and back on again'....(Snip) So it sounds like a switch off and back on of the navigator? If so I had done it when he asked me the problem, but without solving it.
The Soft/Drum roll restart restarts the devices Operating System afresh and clears the on-board Memory Working Space....
Stay Safe... ATB YFM
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