Runner 3 not able to connect to computer

Kristof_H
Kristof_H Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Runner 3 not able to connect to computer

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,991
     Superuser
    For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?
  • Burnside_Dad
    Burnside_Dad Registered Users Posts: 5
    Apprentice Traveler
    Watch is connected to computer via a hub ( not able to connect directly as no usb on laptop) as watch charges when connected. TomTom Sports Connect app just says "connect your TomTom device".
  • tfarabaugh
    tfarabaugh Posts: 16,991
     Superuser
    edited March 2021
    Watch is connected to computer via a hub ( not able to connect directly as no usb on laptop) as watch charges when connected. TomTom Sports Connect app just says "connect your TomTom device".

    It is the hub, you need to try and find a computer with a USB port and see if that will recognize it, or at least a different hub. What computer are you using is it a Mac or Windows machine? You cannot use Chromebook or Linux machines (you would need to run a virtual machine on Linux).