My Rider 4GD00 will not connect to PC

Batch
Batch Registered Users Posts: 7
Apprentice Seeker
I have a Tom Tom Rider 4GD00 It was working perfectly until I recently updated it. Now it will not connect to the PC. The PC shows it connected as “Rider” but the device will not connect to TOM TOM Home. When the Rider is switched on I get the Tom Tom start up screen and then it switches to the yellow connect to PC screen. The blue icon in the left hand corner flashes briefly and then goes out and the screen stays as without offering the option to connect to PC. If I disconnect from the PC the screen eventually returns to the TOM TOM welcome screen but does not automatically turn off. I have to hold down the on/off button for 20 seconds.

Your assistance to get the Rider working properly again would be appreciated. The unit is fully charged and I have tried four different USB cables all of which have worked with the unit before.

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,447
    Exalted Pioneer
    Live chat or send email to customer care
  • Batch
    Batch Registered Users Posts: 7
    Apprentice Seeker
    Tried to send an email to customer care but bounced back as address unknown
  • DougLap
    DougLap Posts: 9,957
    Superuser
    Hi @Batch

    Try a Factory Reset on the Rider.

    Doug
  • Batch
    Batch Registered Users Posts: 7
    Apprentice Seeker
    Tried that several times. It sends it in to the "data" screen which shows the internal clock is still working and on time but then turns off.