Factory reset my TomTom Spark 3

mcdonald
mcdonald Registered Users Posts: 2
New Seeker
edited January 24 in TomTom Sports
I am trying to reset a TomTom Spark 3 to factory settings. After a few seconds my computer tells me to try again. I have tried several times.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    Try a recovery reset first and see if that helps.


    https://help.tomtom.com/hc/en-us/articles/360013898960
  • mcdonald
    mcdonald Registered Users Posts: 2
    New Seeker
    When the watch is disconnected from the computer the screen says "tomtom.com/reset". Nothing seems the change that.
  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    That is telling you to do a factory reset. Your docking cable may be damaged. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

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