Lifetime maps missing TomTom RIDER

Rivet
Rivet Registered Users Posts: 5
Novice Seeker
edited March 2021 in RIDER
Hello,
I am being asked to pay for an update while the mapping is for life, please help me





Mod edit: Machine translated (French)

Answers

  • DougLap
    DougLap Posts: 9,949
    Superuser
    Hi @Rivet

    Lets see what @VikramK or @lampard say here tomorrow after they have had the chance to look at your units settings on the TT servers and amend if appropriate.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,050
    Moderator
    Hi @Rivet

    Welcome to the community!
    I don't see a RIDER device linked to your TomTom account.
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram