Payment not accepted online for purchase of new device — TomTom Community

Payment not accepted online for purchase of new device

Peteb1Peteb1 Posts: 2 [Apprentice Seeker]
Hi all
Trying to buy a new Tom Tom from your website I have tried 4 different payments methods and none work. Why?
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Answers

  • VikramKVikramK Posts: 12,546 Moderator
    Hi @Peteb1
    Welcome to the community!
    What error do you get? Have you tried using a different browser?
    Clearing the browser cookies could help perhaps...

    Thanks, Vikram
  • Peteb1Peteb1 Posts: 2 [Apprentice Seeker]
    Just tried chrome same issue
    Message

    Something went wrong
    We have created your order 411219xyz, but your payment has failed.
    Please start a new order and try again.

  • DougLapDougLap Posts: 8,704
    Superuser
    Hi @Peteb1

    You can order via Customer Support tomorrow..

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If this does not work try another Web Browser.

    Doug
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