Payment not accepted online for purchase of new device
Trying to buy a new Tom Tom from your website I have tried 4 different payments methods and none work. Why?
Welcome to the community!
What error do you get? Have you tried using a different browser?
Clearing the browser cookies could help perhaps...
Just tried chrome same issue
Something went wrong
We have created your order 411219xyz, but your payment has failed.
Please start a new order and try again.
You can order via Customer Support tomorrow..
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If this does not work try another Web Browser.
Welcome and support
Maps and Services
RoadTrips by TomTom
Community Knowledge Base