Issues with the forum support page — TomTom Community

Issues with the forum support page

robert_67robert_67 Posts: 13 [Master Explorer]
edited March 7 in Forum feedback
First, when I as a German speaking log in to contact support via discussions.tomtom.com/de I'm redirected immediately after few clicks to discussions.tomtom.com/en. It's not possible to stay and interact with the German site.

Second, I continually get the pop-up "How would you rate our support?" even when I chose "GOOD" and check "Do not ask again".

This is not a big problem but very disturbing.
Kind Regards.

Best Answers

  • YamFazManYamFazMan Posts: 20,255
    Superusers
    Accepted Answer
    Hi
    @robert_67
    Welcome to the site....
    I think the site sets a browser cookie ???

    Scroll to the bottom of this page and select the German site....

    Stay Safe.... ATB YFM
  • DougLapDougLap Posts: 9,098
    Superuser
    edited March 7 Accepted Answer
    Hi @robert_67

    I have just tried the following using Firefox.

    Scrolled to the bottom of this page and Tapped English and changed to Deutsch

    Then did the following which I post for English users.

    Tap Support at the top of the page
    Sign in Top Right of next Page. (you have to do this)
    When signed in then Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also then appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Screenshot 2021-03-07 at 12.45.402c6as9ymz5t3.png

    Doug
  • DougLapDougLap Posts: 9,098
    Superuser
    Accepted Answer
    Hi @robert_67

    The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.

    Doug

Answers

  • YamFazManYamFazMan Posts: 20,255
    Superusers
    Accepted Answer
    Hi
    @robert_67
    Welcome to the site....
    I think the site sets a browser cookie ???

    Scroll to the bottom of this page and select the German site....

    Stay Safe.... ATB YFM
  • DougLapDougLap Posts: 9,098
    Superuser
    edited March 7 Accepted Answer
    Hi @robert_67

    I have just tried the following using Firefox.

    Scrolled to the bottom of this page and Tapped English and changed to Deutsch

    Then did the following which I post for English users.

    Tap Support at the top of the page
    Sign in Top Right of next Page. (you have to do this)
    When signed in then Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also then appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Screenshot 2021-03-07 at 12.45.402c6as9ymz5t3.png

    Doug
  • robert_67robert_67 Posts: 13 [Master Explorer]
    Thank you for your answers.
    Meanwhile I feel comfortable with the english site.
    But I guess these hints are helpful for other users too.
    Kind Regads.
  • robert_67robert_67 Posts: 13 [Master Explorer]
    Yes it works. It stays on the German site.
    Are the (my) posts shared in German and English support forums or are they completely separated?
  • DougLapDougLap Posts: 9,098
    Superuser
    Accepted Answer
    Hi @robert_67

    The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.

    Doug
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