Issues with the forum support page
robert_67
Posts: 13 [Master Explorer]
First, when I as a German speaking log in to contact support via discussions.tomtom.com/de I'm redirected immediately after few clicks to discussions.tomtom.com/en. It's not possible to stay and interact with the German site.
Second, I continually get the pop-up "How would you rate our support?" even when I chose "GOOD" and check "Do not ask again".
This is not a big problem but very disturbing.
Kind Regards.
Second, I continually get the pop-up "How would you rate our support?" even when I chose "GOOD" and check "Do not ask again".
This is not a big problem but very disturbing.
Kind Regards.
0
Best Answers
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YamFazMan
Posts: 20,297 
SuperusersHi
@robert_67
Welcome to the site....
I think the site sets a browser cookie ???
Scroll to the bottom of this page and select the German site....
Stay Safe.... ATB YFM
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DougLap
Posts: 9,136
SuperuserHi @robert_67
I have just tried the following using Firefox.
Scrolled to the bottom of this page and Tapped English and changed to Deutsch
Then did the following which I post for English users.
Tap Support at the top of the page
Sign in Top Right of next Page. (you have to do this)
When signed in then Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also then appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Screenshot 2021-03-07 at 12.45.40
Doug0 -
DougLap
Posts: 9,136
SuperuserHi @robert_67
The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.
Doug1
Answers
Superusers
@robert_67
Welcome to the site....
I think the site sets a browser cookie ???
Scroll to the bottom of this page and select the German site....
Stay Safe.... ATB YFM
Superuser
I have just tried the following using Firefox.
Scrolled to the bottom of this page and Tapped English and changed to Deutsch
Then did the following which I post for English users.
Tap Support at the top of the page
Sign in Top Right of next Page. (you have to do this)
When signed in then Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also then appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Screenshot 2021-03-07 at 12.45.40
Doug
Meanwhile I feel comfortable with the english site.
But I guess these hints are helpful for other users too.
Kind Regads.
Are the (my) posts shared in German and English support forums or are they completely separated?
Superuser
The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.
Doug