Issues with the forum support page

robert_67
robert_67 Registered Users Posts: 13
Master Explorer
edited March 2021 in Forum feedback
First, when I as a German speaking log in to contact support via discussions.tomtom.com/de I'm redirected immediately after few clicks to discussions.tomtom.com/en. It's not possible to stay and interact with the German site.

Second, I continually get the pop-up "How would you rate our support?" even when I chose "GOOD" and check "Do not ask again".

This is not a big problem but very disturbing.
Kind Regards.

Best Answers

  • YamFazMan
    YamFazMan Posts: 21,169
     Superuser
    Answer ✓
    Hi
    @robert_67
    Welcome to the site....
    I think the site sets a browser cookie ???

    Scroll to the bottom of this page and select the German site....

    Stay Safe.... ATB YFM
  • DougLap
    DougLap Posts: 10,057
    Superuser
    edited March 2021 Answer ✓
    Hi @robert_67

    I have just tried the following using Firefox.

    Scrolled to the bottom of this page and Tapped English and changed to Deutsch

    Then did the following which I post for English users.

    Tap Support at the top of the page
    Sign in Top Right of next Page. (you have to do this)
    When signed in then Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also then appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Screenshot 2021-03-07 at 12.45.402c6as9ymz5t3.png

    Doug
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Answer ✓
    Hi @robert_67

    The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.

    Doug

Answers

  • YamFazMan
    YamFazMan Posts: 21,169
     Superuser
    Answer ✓
    Hi
    @robert_67
    Welcome to the site....
    I think the site sets a browser cookie ???

    Scroll to the bottom of this page and select the German site....

    Stay Safe.... ATB YFM
  • DougLap
    DougLap Posts: 10,057
    Superuser
    edited March 2021 Answer ✓
    Hi @robert_67

    I have just tried the following using Firefox.

    Scrolled to the bottom of this page and Tapped English and changed to Deutsch

    Then did the following which I post for English users.

    Tap Support at the top of the page
    Sign in Top Right of next Page. (you have to do this)
    When signed in then Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also then appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Screenshot 2021-03-07 at 12.45.402c6as9ymz5t3.png

    Doug
  • robert_67
    robert_67 Registered Users Posts: 13
    Master Explorer
    Thank you for your answers.
    Meanwhile I feel comfortable with the english site.
    But I guess these hints are helpful for other users too.
    Kind Regads.
  • robert_67
    robert_67 Registered Users Posts: 13
    Master Explorer
    Yes it works. It stays on the German site.
    Are the (my) posts shared in German and English support forums or are they completely separated?
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Answer ✓
    Hi @robert_67

    The forums are independent so you have to decide which language (English, German or French) you prefer and work accordingly.

    Doug