Go Supreme dead - can't reset.

BillNB Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Purchased in 2018 it was working fine until recently now it won't boot normally - a screen appears with a monitor and GPS device showing with a red cross.

I have attempted to reset using instructions on the site but when I am at the diagnostic info page and press power button 3 times (1,2,3 quickly) it just reboots and does not go into recovery procedure.

Any suggestions as to how to reset the device would be welcome. I have e-mailed TomTom support but their advice does not work and they have given up.



  • Lochfrass
    Lochfrass Posts: 18,960
    If you have inserted a Memory card then take it out.
    What happend when you connect the device to your PC on which MyDrive Connect is running and then start the device?

    Ps: the three presses schould be within 1 second.
  • YamFazMan
    YamFazMan UKPosts: 21,350
    edited March 2021
    Welcome to the site....
    It looks like Recovery Mode has already initialized on your device....

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....

    This is a Tomtom User Forum where Users help each other....

    You may need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    (2)... Tomtom FAQ... Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 10,117
    edited March 2021
  • BillNB
    BillNB Registered Users Posts: 2
    Apprentice Seeker
    I was able to get it to initiate recovery (showing Recovering device in MyConnect) but after a couple of minutes the device goes into a cycle of restarting, loading partially, restarting, about 5 times and then the red cross error re-appears.

    Now I can't initiate recovery. After pressing power button 3 times quickly, it will not go into recovery just the device error (USB not connected at this point). Will try it again later when I have time.