No Report Speed Camera Button?

simplysup2
simplysup2 Registered Users Posts: 34
Prominent Wayfarer
edited March 2021 in Devices using Wi-Fi®
Hi, I do not have a Report Speed Camera button/icon on my GO Discover speed panel, when in guidance view. The manual says there should be one. Also, when tapping on the speed panel, there is no "Report speed camera" option. How does one report a camera location?

Nigel

Best Answer

  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    edited March 2021 Answer ✓
    Eureka.

    I have found the cause, and the solution - in part thanks to Waszko, for suggesting I reset the unit. I didn't think that would make any difference as I've had it for less than a week, and I've never seen the 'Report Speed Camera' icon - but I was wrong.

    After the reset, the report camera icon magically appeared. Happily, I went on to re-configure the unit settings to my liking - and the button was gone again! I started reversing my settings changes, and found the culprit - Menu | Settings | Sound | Alerts & sounds. Toggle 'Safety warnings' off - I did, as I'm not planning on going to France anytime soon and don't want to know about accident blackspots - and the Report Camera icon disappears. Toggle it back on (I hadn't noticed it has a sub-menu, where I can turn off accident blackspots anyway) and the camera icon re-appears.

    Thanks all for your help and suggestions.

    Nigel

Answers

  • DougLap
    DougLap Posts: 9,951
    Superuser
    Hi @simplysup2

    Any time you Tap the Blue Icon that is your current position, including as you drive along, and it gives you a Sub Menu with Report a Camera.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,996
     Superuser
    Hi
    @simplysup2
    Welcome to the site....
    Just planned a route on my GO Discover --> Then started a Route Demo....
    The 'Report a Speed Cam' Icon is displayed as normal on the right-hand side of the speed bar....

    Stay Safe... ATB YFM
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    edited March 2021
    Mmm.. thanks Doug and YamFazMan for your input. I don't see the same thing on my unit. No report camera icon on the speed bar, and when I click on the blue icon as Doug suggests, all I get is the road name I'm on, and the option to "Avoid Blocked Road".

    For the avoidance of doubt, my application version is 20.100.0046 (prod-keys) (28/01/2021), and Speed Camera Updates are shown as activated - although I've not received one yet.

    I'd be grateful if a mod could take a look at my account and see if there is any problem there. This unit is registered to [email protected]

    Nigel




    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • YamFazMan
    YamFazMan Posts: 20,996
     Superuser
    edited March 2021
    Hi
    @simplysup2
    Screenshot... Tomtom Discover 7" running a route demo....

    bl2mgws47g9k.jpg

    ATB YFM
  • DougLap
    DougLap Posts: 9,951
    Superuser
    Hi @simplysup2

    Could you check the following please

    Tap Menu
    Tap Settings
    Tap System
    Tap Your information and privacy
    Is the first option Use my Location etc should be Selected.

    Doug
  • Waszko1980
    Waszko1980 Registered Users Posts: 42
    Renowned Trailblazer
    If you do not have a GPS signal, the Speed Camera icon will not appear. He must get the signal. That's how it is with me.
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    YamFazMan wrote: »
    Hi
    @simplysup2
    Screenshot... Tomtom Discover 7" running a route demo....

    ATB YFM

    I don't get the camera icon, just the speed and the road name.
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    DougLap wrote: »
    Hi @simplysup2

    Could you check the following please

    Tap Menu
    Tap Settings
    Tap System
    Tap Your information and privacy
    Is the first option Use my Location etc should be Selected.

    Doug

    Hi Doug, Use my location is checked -if it wasn't, I wouldn't be receiving traffic etc.
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    Waszko1980 wrote: »
    If you do not have a GPS signal, the Speed Camera icon will not appear. He must get the signal. That's how it is with me.

    Been out today, GPS signal fine, no camera icon.

    Is my software version the same as everyone else? (20.100.0046 prod-keys 28/01/2021)

    Because if it is - and I presume it is - then I haven't a clue why I don't get the report speed camera icon and everyone else does!

    Nigel
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    YamFazMan wrote: »
    Hi
    @simplysup2
    Screenshot... Tomtom Discover 7" running a route demo....

    bl2mgws47g9k.jpg

    ATB YFM

    This is what my screen looks like:
    pnrn6911sx1i.jpg
  • Waszko1980
    Waszko1980 Registered Users Posts: 42
    Renowned Trailblazer
    (20.100.0046 prod-keys 28/01/2021)
    I have the same software version.
    Try to reset your device so reset to factory settings.
  • simplysup2
    simplysup2 Registered Users Posts: 34
    Prominent Wayfarer
    edited March 2021 Answer ✓
    Eureka.

    I have found the cause, and the solution - in part thanks to Waszko, for suggesting I reset the unit. I didn't think that would make any difference as I've had it for less than a week, and I've never seen the 'Report Speed Camera' icon - but I was wrong.

    After the reset, the report camera icon magically appeared. Happily, I went on to re-configure the unit settings to my liking - and the button was gone again! I started reversing my settings changes, and found the culprit - Menu | Settings | Sound | Alerts & sounds. Toggle 'Safety warnings' off - I did, as I'm not planning on going to France anytime soon and don't want to know about accident blackspots - and the Report Camera icon disappears. Toggle it back on (I hadn't noticed it has a sub-menu, where I can turn off accident blackspots anyway) and the camera icon re-appears.

    Thanks all for your help and suggestions.

    Nigel
  • Waszko1980
    Waszko1980 Registered Users Posts: 42
    Renowned Trailblazer
    Perhaps Safety warnings is about reporting information on the road.