credit note for refund

Negrini Registered Users Posts: 2
New Seeker
Good evening, we have received a refund for a subscription that we no longer want, how can I receive the credit note to cancel my purchase invoice? Is it possible?


  • DougLap
    DougLap Posts: 9,949
    Hi @Negrini

    This is a forum of users who seek to help one another and not a direct link to TT's Customer Support I suggest that you contact Customer Support via chat and advise them of the situation.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat during normal working hours Mon/Fri or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If you have an issue with the above try another Web browser as that has helped sometimes.

  • Negrini
    Negrini Registered Users Posts: 2
    New Seeker
    Hi @DougLap the support write me that maybe is not possible have a credit note, but in italy this is necessary to close the accountability. i have asked here because i wanted to know if someone have had the same experience.