Lifetime speed camera updates on GO 6250

Chongam
Chongam Registered Users Posts: 8
New Seeker
edited December 2021 in Devices using Wi-Fi®
I have a 6250 with lifetime speed camera updates but my sat nav says its expiring soon.. Why is this?

Best Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Chongam

    Re traffic contact Customer Support via Chat to get them to check the Sim

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Answer ✓
    All done.. Reloaded maps.. Working perfectly... Thanks everyone
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Chongam

    Glad you are sorted.

    Doug

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @Chongam

    @VikramK or @lampard should pick this up and sort your units settings on the TT servers. Look back here later to see what they have to say.

    Doug
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Thanks... Also my traffic is not working.. BTW this is a replacement unit from Romania that I received a few days ago.. My old one packed up
  • YamFazMan
    YamFazMan UKPosts: 21,331
     Superuser
    edited February 2021
    Hi
    @Chongam
    A few years I had a replacement Via 120 Live (Faulty SIM)
    The SIM in the replacement device like in your device did not work... Tomtom Support needed to activate the SIM for my Account....
    As above in Doug's post @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe ATB YFM
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Thanks.. Device says traffic is activated but not available please try later
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    dk1cn6r1o4no.jpg
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Says activated but not working
  • VikramK
    VikramK Administrators Posts: 14,539
    Moderator
    Hi, @Chongam Welcome to the community!
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Says truck update but still no traffic... I am updating truck now
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Chongam

    Re traffic contact Customer Support via Chat to get them to check the Sim

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • YamFazMan
    YamFazMan UKPosts: 21,331
     Superuser
    edited February 2021
    Hi
    @Chongam
    Are you sat at Home with the device connected to your Wi-Fi or Connected to USB with MyDrive Connect running on your PC
    If 'Yes' The Wi-Fi and or the USB Connection will take priority over GPRS SIM.....
    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About....
    Scroll down to Data Connection... What data connection does the device Report ???
    If the Data Connection is Wi-Fi or USB... Either Disconnect the USB lead or Go out of the range of you Wi-Fi or try logging out of your Wi-Fi....
    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection

    (You can't actually log out you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device... I turn off (Forget) Wi-Fi by default and only login for updates
    It's no big deal for updates, you only have to enter your Wi-Fi password....
    ___________________________
    ___________________________

    (1)... Turn Off/Forget the Wi-Fi as above....
    (2)... Do NOT connect your device to a USB port on your PC....

    Both the Wi-Fi and USB data connections... Have a higher priority data connection than the GPRS SIM....

    Check... Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following categories displaying any Numbers ???
    MCC/MNC
    IMEI
    SIM ID
    GPRS Model

    Stay Safe... ATB YFM
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Thanks... At t the moment I am downloading from the sim as I am out... But its taking hours
  • Chongam
    Chongam Registered Users Posts: 8
    New Seeker
    Answer ✓
    All done.. Reloaded maps.. Working perfectly... Thanks everyone
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Answer ✓
    Hi @Chongam

    Glad you are sorted.

    Doug