Can't add devices via MyDrive Connect

Remondis_Belgium
Remondis_Belgium Registered Users Posts: 2
New Seeker
in MyDrive Connect
Hello,
I can not add new devices. It always gives me the prompt to connect with MyDrive on the device, which I did.
However everytime I click continue, the same screen comes back.

I did notice that, whenever I connect the GPS via USB, the wifi connection doesn't function anymore on the device.

Device info: TomTom GoBasic
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Answers

  • VikramK
    VikramK Administrators Posts: 14,074
    Moderator
    Hi @Remondis_Belgium

    Welcome to the community!

    Could you send me the serial number of your TomTom through a private message, please?

    Thanks, Vikram
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited February 2021
    Hi
    @Remondis_Belgium
    Welcome to the site....
    Remondis_Belgium wrote: »
    Hello,
    I can not add new devices. It always gives me the prompt to connect with MyDrive on the device, which I did.
    However, every time I click continue, the same screen comes back.
    Further to Vikram's post.....
    Is this the screen that keeps coming back ???
    Update your 'GO Basic' the easy way.... ???

    zo3iu3xag284.png
    The latest NAV5 (Wi-Fi) devices are registered over Wi-Fi during the initial set-up process....
    Remondis_Belgium wrote: »
    I did notice that, whenever I connect the GPS via USB, the Wi-Fi connection doesn't function any more on the device.
    Device info: TomTom Go Basic
    When you connect your device over USB & MyDrive Connect....
    The USB Connection has priority over the Wi-Fi Connection....

    Stay Safe... ATB YFM
  • Remondis_Belgium
    Remondis_Belgium Registered Users Posts: 2
    New Seeker
    In my case it is apparently because I have 10 devices coupled with my account. A shame that this is the limit. This causes some headaches because now I need to make new accounts..... I'd rather couple all our devices to the same account.

    @YamFazMan
    That is not the screen that I have. When I try again I'll post a screen.
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited February 2021
    Hi
    @Remondis_Belgium
    Ahh, I see... Yes 10 devices is the Maximum devices for each account....
    My Internet Provider allows me to generate 6 Extra/Different Email Accounts and each of those accounts sends any Emails/Messages that I receive back to the InBox of my original Account....

    Stay Safe... ATB YFM
  • POMPOM33
    POMPOM33 Registered Users Posts: 2
    New Seeker
    edited February 2021
    Hello, I only have one device, the GO 5200, and I have the same problem as mentioned by @ remondis_belgium! Can I have a regularization solution? Thank you for your help

    Mod edit: Machine translated from French!

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