Error message on TomTom app

Dazzabird
Dazzabird Registered Users Posts: 4
Apprentice Seeker
I keep seeing a error message Popup on my mobile android phone....’route profile not valid for vehicle’ or words like that

Any idea what’s going on

Answers

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Hi @Dazzabird

    Can you post a screenshot of the message pop-up you're getting? Also, it would be helpful if you can mention the App version, phone model, and Android version.

    Regards, lampard
  • Dazzabird
    Dazzabird Registered Users Posts: 4
    Apprentice Seeker
    I’d love to post a pic...however I’d be driving and it only appears for a few secs...

    App version is 2.3.6
    Using a Samsung A51 running android 10

  • Lochfrass
    Lochfrass Posts: 18,036
     Superuser
    5g412mbza7pr.jpg
    Were you in a closed street at the time you saw the message.
  • Dazzabird
    Dazzabird Registered Users Posts: 4
    Apprentice Seeker
    No not a closed street....but the app gave me a divert for some traffic which I ignored...that’s when message popped up and didn’t re route for a good 5 mins
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    Hi @Dazzabird

    Does this happen frequently? Can you provide us the exact location where this message appeared? If you can provide a start and endpoint of the route on which this happened would be great to reproduce it on our end.

    Regards, lampard
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,305
    Community Manager
    UK English source of message from translation memories:
    Route does not comply with your vehicle profile
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,305
    Community Manager
    Lochfrass wrote: »
    5g412mbza7pr.jpg
    Were you in a closed street at the time you saw the message.
    @Lochfrass Can you send me in a PM how you reproduced this to generate that error message?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,305
    Community Manager
    edited February 2021
    P.S. Looks like one of our engeneers has already deducted the route from your screenshot. :)
  • Lochfrass
    Lochfrass Posts: 18,036
     Superuser
    edited February 2021
    PN is out now.