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Hi @ValM
Welcome to the site
Are you using the MyDrive App ???
Is your iPhone connected over Bluetooth to the MyDrive App
__________________________
There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
Just use a straight simple Bluetooth Connection....
MyDrive App
If you have already installed the MyDrive App on your iPhone.... You will need to forget the Bluetooth Connection on the Phone....
Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....
If you wish to install/use the MyDrive App DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
Traffic will still work... MyDrive Route planning will work
the only thing that does not work will be smartphone features....
Setting up the Phone....
(1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
(2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
(3)... Tap on the ( ? ) Question mark Icon....
(4)... Tap on... Not interested in all of these features
Connect without the MyDrive App
(5)... Open Personal Hotspot in the iPhone Settings menu and turn it On.
(6)... Follow the on screen instructions... To connect over basic Bluetooth....
Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
(7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
(8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
(9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
10... On the Tomtom device a new window opens.... Select which phone features to use....
Note... If you get the Screen shown below....
Tap the Back Button ( < ) to return to the screen to select which phone features to use....
Be Aware....
On the Live Devices (Built-in GPRS SIM)....
If you turn Data for Traffic & other services 'ON'.....
The Bluetooth/Phone Connection can take priority over the Live GPRS SIM
The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
For the GO Premium Data Connection GPRS SIM... With Data for Traffic & other services.... Turned 'ON'
The GO 520... (Using a straight simple Bluetooth Connection)
Data Connection over iPhone (NO Built-in GPRS SIM)....
The GO 520... Using a straight simple Bluetooth Connection....
Data Connection over iPhone (NO Built-in GPRS SIM)....
Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
Hi @Jimmymerlin
Welcome to the Site....
Wi-Fi out of range errors...
Are usually caused by the Wi-Fi Channel in use on your Router, being swamped by nearby Routers using the same channel....
If your Router is 'say' using 2.4 GHz Channel 11 and other nearby Routers are also using 2.4 GHz Channel 11, then the 2.4 GHz Wi-Fi Channel 11 can/will get overloaded....
Try unplugging your Router wait 30 seconds restart your Router....
____________________________
Also.... Try a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead) or have the device plugged into the power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
ValM
Posts: 2 [New Seeker]
Answers
Superusers
@ValM
Welcome to the site
Are you using the MyDrive App ???
Is your iPhone connected over Bluetooth to the MyDrive App
__________________________
There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
Just use a straight simple Bluetooth Connection....
MyDrive App
If you have already installed the MyDrive App on your iPhone....
You will need to forget the Bluetooth Connection on the Phone....
Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....
If you wish to install/use the MyDrive App
DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
Traffic will still work... MyDrive Route planning will work
the only thing that does not work will be smartphone features....
Setting up the Phone....
(1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
(2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
(3)... Tap on the ( ? ) Question mark Icon....
(4)... Tap on... Not interested in all of these features
Connect without the MyDrive App
(5)... Open Personal Hotspot in the iPhone Settings menu and turn it On.
(6)... Follow the on screen instructions... To connect over basic Bluetooth....
Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
(7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
(8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
(9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
10... On the Tomtom device a new window opens.... Select which phone features to use....
Note... If you get the Screen shown below....
Tap the Back Button ( < ) to return to the screen to select which phone features to use....
Be Aware....
On the Live Devices (Built-in GPRS SIM)....
If you turn Data for Traffic & other services 'ON'.....
The Bluetooth/Phone Connection can take priority over the Live GPRS SIM
The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
For the GO Premium Data Connection GPRS SIM...
With Data for Traffic & other services.... Turned 'ON'
The GO 520... (Using a straight simple Bluetooth Connection)
Data Connection over iPhone (NO Built-in GPRS SIM)....
Data Connection over iPhone (NO Built-in GPRS SIM)....
Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
Traffic & Seed Cams... Activated
Data Connection... Bluetooth/Phone
For more Info... See Posts by @jures @kieron & @DougLap
Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080
Stay Safe ATB YFM
Superusers
@Jimmymerlin
Welcome to the Site....
Wi-Fi out of range errors...
Are usually caused by the Wi-Fi Channel in use on your Router, being swamped by nearby Routers using the same channel....
If your Router is 'say' using 2.4 GHz Channel 11 and other nearby Routers are also using 2.4 GHz Channel 11, then the 2.4 GHz Wi-Fi Channel 11 can/will get overloaded....
Try unplugging your Router wait 30 seconds restart your Router....
____________________________
Also.... Try a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead) or have the device plugged into the power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM