Problem with the map on Renault Clio

Nlove
Nlove Registered Users Posts: 3
New Seeker
edited February 2021 in Built in car navigation
My Tom Tom in my clio is showing this error.
m154u3kbj6vl.jpg
z6i2m9ty999x.jpg

Answers

  • Nlove
    Nlove Registered Users Posts: 3
    New Seeker
    Any help would be appreciated. Brought car and they said it was working. The SD card just shows an egg timer. Then we used another sd card and loaded the files from the Renault card to this one and got the above.
    Thanks in advance.
  • VikramK
    VikramK Administrators Posts: 14,545
    Moderator
    Hi @Nlove
    Welcome to the community! The device is not linked to your TomTom account so I am unable to review the subscription/services status.
    Do you have a serial number? Have you tried checking for updates in TomTom HOME?

    Thanks, Vikram
  • Nlove
    Nlove Registered Users Posts: 3
    New Seeker
    Thank you. I have only just brought the car and they said it was working and it hasn't since I got it 2 weeks ago. Where would I find the serial number please as it is built in . Thanks.26l407vq82t8.jpg

    This picture is what I was getting with the sd card supplied with the car. The other 2 pictures were of an new ad card copied from the 1st and updated.