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Hi @smarty63
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Hi @smarty63
It's usually the early Resistive screens that give problems....
I've not seen many if any of the problems you describe on the Capacitive screen devices like your Truck 6000....
Edit... Do you have a Screen Protector fitted they can cause problems....
You may have to contact Tomtom support.... Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
Hi @smarty63
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Yes I've used a soft drum restart several times but it's still the same it's just the left side about a fingers width from top to bottom, cant use any digits in that area
Hi @smarty63
It's usually the early Resistive screens that give problems....
I've not seen many if any of the problems you describe on the Capacitive screen devices like your Truck 6000....
Edit... Do you have a Screen Protector fitted they can cause problems....
You may have to contact Tomtom support.... Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
smarty63
Posts: 4 [Apprentice Seeker]
YamFazMan
Posts: 19,005 
Answers
Superusers
@smarty63
Welcome to the site....
What model is your Tomtom device ???
Stay Safe... ATB YFM
Superusers
@smarty63
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM
Superusers
@smarty63
It's usually the early Resistive screens that give problems....
I've not seen many if any of the problems you describe on the Capacitive screen devices like your Truck 6000....
Edit... Do you have a Screen Protector fitted they can cause problems....
You may have to contact Tomtom support....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM