Answers

• Lochfrass Posts: 14,506
  Superusers

  February 13

  Can you see traffic when it is connected to a WiFi network?
  Have you made a factory reset? Is the device still under warranty?

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• Julie79865 Posts: 4 [New Seeker]

  February 13

  @lochfrass - having spent a couple of hours in the discussion I realise it’s to do with the 2G being switched off in Switzerland. No idea how I’m going to find a solution though. I cross the border between Germany and Switzerland regularly and can’t afford to use mobile data. I guess I’ll be investing in a Garmin 🥲

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• YamFazMan Posts: 19,039
  Superusers

  February 13 edited February 13 Accepted Answer

  Hi
  @Julie79865
  Welcome to the site....
  Tomtom FAQ... Smartphone Connected....
  How much data will TomTom services use ???
  Here... https://help.tomtom.com/hc/en-gb/articles/360013957479-GET-CONNECTED-TO-TOMTOM-SERVICES#h_01ECHWD2K4K3J6R44P2H2K3EBN
  
  Stay Safe... ATB YFM

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• Julie79865 Posts: 4 [New Seeker]

  February 14

  Thanks for trying to help - however, whenever I cllick on a link for further information I see the text for a flash and then am instantly taken back to the discussions home page. I‘m guessing that this has something to do with the fake support pages - but I‘m still left with unanswered questions.

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• DougLap Posts: 7,601
  Superuser

  February 14 edited February 14 Accepted Answer

  Hi @Julie79865
  
  There is nothing Fake Support Pages about the link that @YamFazMan has posted as yesterday it certainly worked for me but for some reason not this morning at the moment. Here is the info on the page that I think he was trying to give you which shows how little data usage is involved .
  
  
  "Travelling conditions change all the time. Because we want our community to have the best driving experience, we want you to always have the most up-to-date information. That's why all TomTom Services require your TomTom navigation device to be connected to the Internet. Currently, TomTom Services include: TomTom Traffic, Speed Camera Updates and MyDrive.
  
  Our Smartphone Connected devices use Bluetooth to connect to and share your smartphone's 3G/4G network connectivity. We've ensured that TomTom Services use very little data to have the minimum possible impact on your monthly data allowance.
  
  How much data will TomTom services use?
  
  On average, if you drive for one hour per day during peak traffic times, you will use approximately 7 MB of data per month. This is less than the equivalent of downloading or streaming 2 music tracks per month (which use around 5MB each).
  
  If you plan to travel abroad and want to use TomTom Services, be aware that you can incur additional data-roaming charges because you will be using the Internet abroad. You can check your data roaming plan and costs by contacting your mobile operator."
  
  Doug

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• Lochfrass Posts: 14,506
  Superusers

  February 14

  @Julie79865
  Open the following link with rightclick in a private Window/Incognito Mode.
  https://help.tomtom.com/hc/de/articles/360013898160-TomTom-Traffic-Datennutzung
  
  Ps: If it easyer for you you can also read or Post in the German part of this Forum.
  https://discussions.tomtom.com/de/discussions

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• YamFazMan Posts: 19,039
  Superusers

  February 14 Accepted Answer

  Hi
  @Julie79865 @DougLap
  Just checked, the link is working OK for me...
  Window 10 64bt Using Microsoft Edge, Chrome & Firefox all Good
  
  Link... https://help.tomtom.com/hc/en-gb/articles/360013957479-GET-CONNECTED-TO-TOMTOM-SERVICES#h_01ECHWD2K4K3J6R44P2H2K3EBN
  
  Stay Safe... ATB YFM

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• Lochfrass Posts: 14,506
  Superusers

  February 14 Accepted Answer

  @YamFazMan
  I think thats a known Cookie problem. In the German part of this Forum i read it often when users try to contact the support.
  Sometimes Browser Addons make problems too. In Private mode it works for the most users.

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• DougLap Posts: 7,601
  Superuser

  February 14 edited February 14

  Hi
  
  The link has just worked fine for me now.😲 MacBook Safari
  
  Doug

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• Julie79865 Posts: 4 [New Seeker]

  February 15

  Thanks for your help @Lochfrass @YamFazMan
  I've decided to try using the Mobile Data for a while - since I have a CH mobile phone there won't be any roaming charges whilst driving in Switzerland.
  No idea why the links weren't working before - all working fine today.

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• YamFazMan Posts: 19,039
  Superusers

  February 15

  Hi
  @Julie79865
  You're welcome, glad you're sorted
  
  Stay Safe... ATB YFM

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• DougLap Posts: 7,601
  Superuser

  February 15

  Hi @Julie79865
  
  Glad you are sorted
  
  Doug

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• Accuway123 Posts: 5 [New Seeker]

  February 17

  Hi all
  The Go5200 has a built in sim for live services, why do I now need to connect to phone data?

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• Accuway123 Posts: 5 [New Seeker]

  February 17

  Hi all
  Recently Go5200 with built in sim stopped connecting. I can get live services using phone hot spot ok but shouldn’t have to. Wondering if sim stopped working😩

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• YamFazMan Posts: 19,039
  Superusers

  February 17 edited February 17

  Hi
  @Accuway123
  The original poster lives in Switzerland....
  in Switzerland they have recently turned off the 2G phone service....
  
  ATB YFM

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