When will HOME be updated for Mac Big Sur — TomTom Discussions

When will HOME be updated for Mac Big Sur

macboy
macboy Registered Users Posts: 10
Master Explorer
edited November 2020 in Devices using TomTom HOME
All of us Apple users had to wait months for TomTom to update HOME to work with Catalina. Now it turns out that HOME doesn't work with Big Sur. When can we expect a working version of HOME again?
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Best Answers

  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    Accepted Answer
    I can't believe it but @VikramK sent some Terminal instructions and I was actually able to instal Homel, run it and install updates to my TomTom today. I am currently running macOS Big Sur on an Intel iMac. We'll see what happens when I get my new M1 iMac. Most likely will need to use Rosetta 2.

Answers

  • Jim07
    Jim07 Administrators Posts: 4,244
    Moderator
    Hi.

    Several users reported the same issue. We are working on it.

    regards,

    Jim
  • StefanAC
    StefanAC Registered Users Posts: 1
    Apprentice Seeker
    Hi, i have the same issue with TomTom Home not starting on Big Sur. Any news on this?
  • cfox9999
    cfox9999 Registered Users Posts: 4
    Apprentice Traveler
    I have the same problem and TomTom HOME did not work for months under Catalina. Now again with Big Sur. However, I have paid a three year subscription for the map update service. TomTom is simply not delivering what I have paid for.

    I created a case at the online dispute resolution center of the European Union (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE). That sends an official request to TomTom to answer on a claim by a consumer regarding an online purchase. No idea where this will lead to, but it is a try worth.
  • Emeryp
    Emeryp Registered Users Posts: 4
    Apprentice Seeker
    I still have the same problem, and apparently nothing has been done by Tom Tom (I can't update my Mazda NB1 Tom Tom SD Card, which really upsets me).
  • Twissel
    Twissel Registered Users Posts: 2
    Apprentice Seeker
    I have tried for the last 12months to update my tomtom maps as requested as I have free for life updates .However, a member of staff said they could update the maps at a cost and when I said i had free for life , he just laughed,..staff have been unable to fix the problem unless it seems I pay.
  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    Hi
    @Twissel
    Welcome to the site....
    The Via 135 uses MyDrive Connect....
    Installing MyDrive Connect
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    Tomtom Video... How to update your device using MyDrive Connect....


    Stay Safe... ATB YFM
  • mrplush
    mrplush Registered Users Posts: 2
    Apprentice Seeker
    Release date: 22/01/21
    Version: 2.21.17.15
    OS: macOS

    Several performance improvements and bug fixes have been made.
    Just downloaded the above version AND IT WILL STILL NOT LOAD ON macOS 11.1
  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    Well, it's going on three months and TomTom has NO answer to their problem with macOS Big Sur. What am I supposed to do - throw my TomTom away? Does TomTom really care about its customers? Do I need to start a Go Fund ME to collect money for TomTom?
  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    And another month goes by without an answer to the Big Sur issue. Come on TomTom - DO SOMETHING (or at least give us some hope).
  • sparks1
    sparks1 Registered Users Posts: 2
    Apprentice Seeker
    Can it really take this long to resolve this problem? i.e. 5 months and counting. I wonder what will occur on the next Mac software change. TomTom you are forcing me to make the change to Garmin.
  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    LAST TIME ASKING! DOES TOMTOM HAVE ANY PLANS TO UPDATE "HOME" SO THAT IT RUNS ON BIG SUR? AND WHILE AM AT IT, ANY PLANS TO MAKE "HOME" RUN NATIVE ON APPLE'S M1 CHIP?
  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    Accepted Answer
    I can't believe it but @VikramK sent some Terminal instructions and I was actually able to instal Homel, run it and install updates to my TomTom today. I am currently running macOS Big Sur on an Intel iMac. We'll see what happens when I get my new M1 iMac. Most likely will need to use Rosetta 2.
  • DaveMiller
    DaveMiller Registered Users Posts: 3
    Apprentice Seeker
    Hello @VikramK - I have the same problem: Bi Sur on an Intel-based iMac. Tomtom Home "closes unexpectedly" as soon as I open it. What are the magic Terminal Instructions that Macboy mentions, please?
  • macboy
    macboy Registered Users Posts: 10
    Master Explorer
    Dave: I hope @VikramK answers you as I did not keep a copy of the instructions. Good luck.
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,124
    Moderator
    edited May 2021
    Hi Dave
    The steps I suggested were related to installation issues caused due to jdk packages on the Mac.

    Below are the steps, hope it helps-

    1. Open Terminal (Finder -> Applications -> Terminal).
    2. Paste “sudo rm -rf /Library/Java/*” and press Enter Key.
    3. Enter system password and press Enter key.
    4. Paste "sudo rm -rf /Library/PreferencePanes/Java*" and press Enter key.
    5. Paste "sudo rm -rf /Library/Internet\ Plug-Ins/Java*" and press Enter key.
    6. Reinstall TomTom HOME from TomTomHOME2mac.dmg.


    Thanks, Vikram
  • relh
    relh Registered Users Posts: 4
    Apprentice Seeker
    I gave up on TomTom years ago when my 510 and 910 devices were removed from update support. I just use other methods now. Bye-bye!
  • Jonina
    Jonina Registered Users Posts: 0
    Apprentice Seeker
    edited November 2021
    Hey,
    for some time now I can no longer update my navigation carminat because Tomtomhome no longer works on my Mac. Have already removed and reinstalled the old tomtomhome several times, I've paid a few times for new cards in the past and can't do anything anymore! I don't have access to a Windows 10 laptop where it would still work. What should I do?





    Mod edit: Machine translated (Dutch)