Why is Tomtom customer support so much rubbish?

AudiTT Registered Users Posts: 7
Master Explorer
edited February 2021 in Devices using Wi-Fi®
Why is TomTom customer support so much rubbish? I have spent a lot of money with TomTom over the years and cannot get any information from them regarding my latest order for a Discover 7". They used to be contacted able by phone now it is that totally useless bot! Come on TomTom you are letting us all down.


  • YamFazMan
    YamFazMan Posts: 21,132
    edited February 2021
    Welcome to the site....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Re... Tomtom 7" Discover... See Vikram's resent post (Tomtom Moderator)
    Here... https://discussions.tomtom.com/en/discussion/comment/1744316/#Comment_1744316

    Stay Safe... ATB YFM
  • martinwh1
    martinwh1 Registered Users Posts: 7
    Master Explorer
    edited February 2021
    Customer Service is useless - requested cancellation of an order which was still being processes via live help at 10.44 this morning and was assured this could be done and I would get an email confirming cancellation. Got a shipping tracking number at 11.33 so back on live help but they couldn't help as I wasn't speakinmg to the same person. Heard nothing so tried phoning a 16.30 but they don't provide a phone service - now (19.20) had an email from USPS saying they have parcel and will deliver on 22nd Feb. What a useless lot - they are only going to get the parcel straight back! Cancellation is only because they offered me new sat nav at one price then reminded - clicked through via reminder email but after placing order discovered the reminder didn't relate to the same offer and I was paying £40 more than original offer
  • lyndon1230
    lyndon1230 Registered Users Posts: 15
    Master Explorer
    Waste of time. The maps are way out of date compared to “older” tomtom devices. All they want is your money