Lifetime Speed Camera Updates
New to the community but I have used Tom Tom's for years in my business running a taxi company. Updated my Go 1000 & 1 of my Go 1005 in 2019 and have recently ordered a third to replace another Go 1005 and added a secondhand Go 5200 as a spare, all the cars have fixed installations so need a one that will fit the holder. So, when I received the 5200 the other day in the post went online to 'add it' to my account. Firstly had real problems getting MyDrive to even connect with TomTom but did eventually get to log into my account. Connected the unit up via my computer but of course it would not allow any updates as it needs to be done via WiFi. Went to do it through the unit but it appeared to be locked to the previous owners email / TomTom account? Got in touch with him to see if he would change it to my details but he said try a reset and see if that works. Did that and yes, it worked, set it up onto my account and everything worked as it should, but, then the 'fun' started! Suddenly, I received 5 emails into my inbox about my 'monthly subscription' to Speed Camera Updates which were for Jul, Aug, Sept, Oct, and Nov 2020. Not only that, but, I had also paid from Feb to Jun 2020? My subscriptions show I cancelled on 1/12/2020 but another subscription started on 29/10/2020 and cancelled on 1/12/2020 as well! To be honest I have no idea where they took the money from because it is not showing up in any of my bank accounts either personal or business? Now, looking in my account both the Premium X models are showing that the Speed Camera Updates need to be 'ACTIVATED' for a subscription. Can any body tell me what has gone wrong and have I paid TomTom a fortune for something that should have been free all the time!? Sorry to make it long winded but if I had not bought the secondhand one may well have continued in blissful ignorance.
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