Answers

• YamFazMan Posts: 19,048
  Superusers

  February 7 edited February 7 Accepted Answer

  Hi
  @PT1972
  Welcome to the site....
  The same model is known by different names in various sales zones
  What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....
  UK & Europe...
  
  
  US & Canada...
  
  Try...
  With MyDrive Connect running...
  Click on the Cog Wheel Icon Screen top right
  Click on the General Tab
  Check Country (Language)... United States (English)
  Save Settings
  
  Stay Safe... ATB YFM

  2
• PT1972 Posts: 7 [Master Explorer]

  February 8

  Thanks for clearing up the question regarding my device's name. However, it's supposed to have lifetime maps and traffic, which it no longer has. Can this be fixed?

  0
• YamFazMan Posts: 19,048
  Superusers

  February 8 Accepted Answer

  Hi
  @PT1972
  @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
  
  Stay Safe... ATB YFM
  

  1
• VikramK Posts: 11,417 Moderator

  February 8 Accepted Answer

  Hi @PT1972
  
  Welcome to the community!
  
  I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.
  
  
  
  Regards, Vikram

  2
• PT1972 Posts: 7 [Master Explorer]

  February 8

  Thank you, thank you, THANK YOU!

  1
• YamFazMan Posts: 19,048
  Superusers

  February 8

  Hi
  @PT1972
  You're welcome, glad you're sorted
  
  Stay Safe... ATB YFM

  1
• Eddieyap Posts: 1 [New Seeker]

  February 13

  I have similar issue as well, bought VIA 1525TM in June2019, only recently install MyDrive Connect as recognized as Start 52. Can you help?

  0
• PT1972 Posts: 7 [Master Explorer]

  February 15

  Yes I can explain this. It is the same device but has two different names depending on which market the device is sold in. One of the moderators explained that to me. Also, if you look at the two user manuals, they are exactly the same, including the length.
  Hope that helps. Have a great day travelling!

  1
• PT1972 Posts: 7 [Master Explorer]

  February 15

  EddieYap, please see the post above by YazFamMan on February 7 for more information on my previous post. In short, the UK and Europe have one name and the US and Canada have another.
  Happy motoring!

  1