No map available on TomTom Go Basic — TomTom Community

No map available on TomTom Go Basic

Since May 2020 I have a TomTom Go Basic 5". I would update my device via Wifi, but it says after a few percents update: "No map available, add a map". The Wifi connection was good. This notification stays and I couldn't do anything.
Tried to install MyDrive Connect on my Windows computer, but after this installation I get a weird green image with all stripes.
Does anybody have a solution for this problem? I just wanted to update my maps.


  • bigbig Posts: 1,660
    Are you saying when you try to add a map it starts but ultimately it is unsuccessful? Perhaps try adding a very small map and see if that works, then add the larger one. Might also try a different WiFi hotspot to see if it makes a difference.
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