Answers

• VikramK Posts: 11,417 Moderator

  December 2020

  Hi @Nelsie1947
  Welcome to the community! We have seen some compatibility issues.
  There is a ticket we have raised to investigate the problem. I would suggest that you report this to our customer services team.
  
  Regards, Vikram

  0
• macboy Posts: 7 [Master Explorer]

  December 2020 edited December 2020 Accepted Answer

  As far as anyone here knows, TomTom has NO solution to the issue. The current version of HOME does NOT work with Big Sur. They have given no reply as to when we can expect a fix and barely report that they're working on one.

  0
• Nelsie1947 Posts: 3 [Apprentice Seeker]

  December 2020

  Clear answer on my question, I wait and try to get my money back.

  0
• BillDal75 Posts: 0 [Apprentice Seeker]

  January 3

  I've updated MyDrive Connect to the latest (Nov. 2020) version and only get a blank screen. Device and app both rebooted several times. Device shows it is connected to the computer. Deleted the app and reinstalled – looked normal but wouldn't allow me to do anything until I installed the Nov. update, then back to the blank screen. Looks like a problem with the latest update and perhaps conflict with Big Sur.

  0
• Michiel_K Posts: 1 [Apprentice Seeker]

  January 30

  bad service if TOM TOM-home is not working on Big Sur. Apple is not important for customers?

  0
• Nelsie1947 Posts: 3 [Apprentice Seeker]

  February 12

  I'm still waiting for the answer is Big Sur 11.1 system the problem?

  0