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I have a Go 5100. I plug it into the Microsoft Surface laptop and it charges fine. But when I log into MyDrive is says NOT CONNECTED. Any thoughts? I have reset the Tom Tom. I have resintalled the MyDrive software
Thanks but these both refer to the Suface Pro which is a Pad not a laptop. I have a Surface Laptop with two USB ports that work fine when I plug anything else into them, but when I connect my Tom Tom, it starts charging (so it is connected) but MyConnect software says NOT CONNECTED.
Hi @JJA-TOM
Firstly Try....
Disconnect your Tomtom device.... (Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect....
Login to MyDrive Connect... Connect & Start your device....
____________________________
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
JJA-TOM
Posts: 3 [New Seeker]
Answers
Welcome to the community! Found an old topic which could be related. See if the advice provided by @YamFazMan helps
https://discussions.tomtom.com/en/discussion/comment/1206107/#Comment_1206107
Regards, Vikram
Superusers
@JJA-TOM
Welcome to the site...
Further to Vikram's post... Here's a link to a later post with more Info....
See... https://discussions.tomtom.com/en/discussion/comment/1734434/#Comment_1734434
Stay Safe... ATB YFM
Superusers
@JJA-TOM
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect....
Login to MyDrive Connect...
Connect & Start your device....
____________________________
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM
I then uninstalled Mydrive connect
I deleted the folder in Programs(86) and in Appdata so there was no sign of Tom Tom or Mydrive onmy computer.
I RESTARTED the computer and installed Mydrive Connect again.
I started Mydrive and then connected my Tom Tom. There was a ding dong when it connected, but I did not see any drivers being installed.
MyDrive connect says my Tom Tom is not connected., but it is charging.