Start 25 stuck at checking after downloading update — TomTom Community

Start 25 stuck at checking after downloading update

campsiehillscampsiehills Posts: 5 [Apprentice Traveler]
edited February 2 in MyDrive Connect
Start 25 stuck at checking after downloading update. I've uninstalled and reinstalled MyDrive Connect, soft rebooted Start 25 and tried dowloading again and it still fails after the download at the checking stage. It just continually says "Checking", any ideas?

Best Answer

Answers

  • DougLapDougLap Posts: 8,698
    Superuser
    Hi @campsiehills

    Maybe @VikramK can check your units logs on the TT servers to see what if any issues here are.

    Doug
  • campsiehillscampsiehills Posts: 5 [Apprentice Traveler]
    Thanks for the reply. Where can I find the unit logs?
    Pete
  • campsiehillscampsiehills Posts: 5 [Apprentice Traveler]
    I found something.
    2021-01-29 08:41:24.038|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
    2021-01-29 09:57:23.232|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
    2021-01-29 10:10:02.868|234881064|Error|RelayAgentWorker::onReverseServerDisconnection|Failed to connect to the PND on revinetd connection.
  • DougLapDougLap Posts: 8,698
    Superuser
    Accepted Answer
    Hi @campsiehills

    You can't but @VikramK can. Look back later to see what he has to say.

    Doug
  • campsiehillscampsiehills Posts: 5 [Apprentice Traveler]
    THank you Doug.

    Pete
  • VikramKVikramK Posts: 12,530 Moderator
    Hi @campsiehills
    Sorry for my late reply.. Did you already get this sorted?

    I asked my team to review the logs and it shows that the device has the latest maps and firmware installed.

    Thanks, Vikram

  • campsiehillscampsiehills Posts: 5 [Apprentice Traveler]
    Tried again earlier this morning and all worked perfectly, thank you.
    Pete
  • DougLapDougLap Posts: 8,698
    Superuser
    Hi @campsiehills

    Glad you are sorted.

    Doug
Sign In or Register to comment.

Who's Online in this Category0