White screen on VIA 52

Watto_325 · January 24

The screen on my VIA 52 is all white. I can hear the drum sound when I hold the power button on attempting to reset but nothing happens on the screen. I've updated everything I can find to update through MyDrive Connect but still have a totally white screen.

rider1rider · January 24

a software recovery?
https://help.tomtom.com/hc/en-us/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

Watto_325 · January 25

Thanks rider1rider, only trouble is when I can't see anything on the screen there's no way of knowing if the white writing on black screen is up or if I've got the 1-2-3 right. I'll keep trying, especially from step 6. It just sounds like from behind the white screen most other things are working, I even had voice instructions the other day when it first went white.

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

White screen on VIA 52

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