Answers

• VikramK Posts: 12,866 Moderator

  January 14 edited January 14

  Hi @WolfTec
  
  Welcome to the community! We can try a complete format and restore process to fix this issue. I have activated a map on your TomTom account.
  
  Please follow the steps as advised below-
  
  
  
  Note: If the content in the image is not clear just right-click on it and open in a new tab/window.
  
  Thanks, Vikram

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• WolfTec Posts: 4 [Apprentice Seeker]

  January 14

  Hi Vikram
  I have tried a blank card before but no joy but I will try again later following your guide.
  Step 3 to wait for navigation screen to appear may be a problem as all I see from turning on the car is hourglass only for a while the blank then hourglass repeating I see no start up screen.
  Thanks
  Pete

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• WolfTec Posts: 4 [Apprentice Seeker]

  January 15

  Hi Vikram
  As I suspected putting blank card into nav did nothing. Just hourglass repeating no splash screen and nothing was written to the card just blank.
  Thanks
  Pete

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• WolfTec Posts: 4 [Apprentice Seeker]

  January 21

  Hi Vikram
  I had to replace the carminant unit from Ebay and is working.
  I restored card from my back up and downloaded updates but it stated map could not be used.
  I have now inserted blank card and linked new unit to my account but there is no map showing and only a few updates. Card looks empty.
  Should I restore from old back again?.
  Or please advise.
  Thanks
  
  Pete
  

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• VikramK Posts: 12,866 Moderator

  January 22

  Hi Pete
  A map should be offered as a download in TomTom HOME if you check for updates now.
  I think installing a fresh version would be a better option than restoring it from a backup.
  
  Thanks, Vikram

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• Troubadix12 Posts: 2,012 [Revered Voyager]

  January 28 edited January 28

  Hi WolfTec,
  
  if you want to have back your computer-voices, you have to copy the folder "VAutoTTS" (newer Carminat 2.0 Live) or "LoquendoTTS" (older Carminat without Live) from your old SD-Card.
  They wouln't offer via TTHome.
  
  Regards
  Troubadix12

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• Cosme Posts: 1 [New Seeker]

  April 30 edited May 2

  Is my carminat live the same, just the replacement to solve?
  
  
  
  
  Mod edit: Machine translated (Portuguese)
  

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