Comments

• VikramK Posts: 11,388 Moderator

  January 19 edited January 19

  Hi @Jonny1272_
  
  Welcome to the community! I reviewed your TomTom account, and I don't see the order has been allocated.
  I would suggest that you contact our customer service with the order number and will sort this out
  
  Thanks, Vikram.

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• Neald Posts: 3 [Apprentice Traveler]

  January 19

  Hi,
  Iv reactivated my camera and traffic on Friday and it is still showing that they have expired on my satnav and need reactivating.
  Any help would be most appreciated.

  0
• Neald Posts: 3 [Apprentice Traveler]

  January 22

  Hi,
  Iv reactivated my camera and traffic on Friday and it is still showing that they have expired on my satnav and need reactivating.
  Any help would be most appreciated.

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• YamFazMan Posts: 18,986
  Superusers

  January 22 edited January 22

  Hi
  @Neald
  Welcome to the site....
  The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
  @VikramK or @lampard the Forum Moderators should pick this up (But it may now be Monday) and check/correct your Tomtom Account status.....
  
  Stay Safe... ATB YFM
  

  1
• VikramK Posts: 11,388 Moderator

  January 25

  Hi @Neald
  The service has been not been allocated to your TomTom account. Please get in touch with our customer service along with the order number and they will help you sort out the subscription on your account.
  
  Regards, Vikram

  1
• Neald Posts: 3 [Apprentice Traveler]

  January 25

  Thanks,
  Iv emailed them just not received any reply yet.

  0