Go Professional 620 continuous rebooting
Alan_Haden
Posts: 6 [Apprentice Seeker]
My device has become unusable because of the constant rebooting. I've had to go back to using my phone which I'm not happy about after spending around £300 only 18 months ago on this.
I have done the following in an attempt to resolve the issue myself...
1. Installed all the available updates.
2. Soft reset.
3. Hard reset.
Can someone please help?
I have done the following in an attempt to resolve the issue myself...
1. Installed all the available updates.
2. Soft reset.
3. Hard reset.
Can someone please help?
Tagged:
0
Answers
Superuser
Does this help?
https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1
The tricky bit is the 3 Taps.
Doug
I followed the video and reinstalled the device software. Then did all the updates as requested.
Unfortunately there is no improvement. The constant resetting renders the device unusable.
Do you have any other suggestions?
Alan
Superuser
Do you have a map on the internal memory and if so if you have an Extra memory card installed remove it and see if that resolves it.
Doug
Superuser
Maybe @VikramK can review your units logs on the TT servers and then advise.
Doug
Thank you
Hi Alan
A recovery mode is something I would have suggested as well.
At this point, I would advise reporting the problem to our customer service team.
Thanks, Vikram
Could you perhaps give me an email address?
Alan
Superuser
See the following Post:-
https://discussions.tomtom.com/en/discussion/comment/1733105/#Comment_1733105
Or try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Doug
Alan