Lifetime maps expired!

NZAus
NZAus Registered Users Posts: 2
Apprentice Seeker
edited August 2021 in Map purchase & installation
When I purchased my TomTom Via 52 it was advertised as having lifetime map subscription. Now I see that my Map Subscription is expired. S/N:EM5418I01463

Please explain!

Comments

  • YamFazMan
    YamFazMan UKPosts: 21,354
     Superuser
    Hi
    @NZAus
    welcome to the site....
    After the Christmas break @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @NZAus

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • JakubL
    JakubL Registered Users Posts: 1
    New Traveler
    I have the same problem. START 52, sn: XR2287I01328. Please check it.
  • YamFazMan
    YamFazMan UKPosts: 21,354
     Superuser
    Hi
    @JakubL
    welcome to the site....
    On Monday @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • RGW1966
    RGW1966 Registered Users Posts: 4
    New Seeker
    edited January 2021
    Hello I have a VIA52 which I have recently connected to mydrive - however having updated the software there are no maps and my device when reboots asks for the language, which I can enter no problems - however when I get to choose a country I can go no further as there are no options!

    I suspect this is due to the fact that I have no maps - I have a lifetime maps on this product (written on the box) but cannot seem to obtain any maps from anywhere!

    Please can anyone help as my device is unusable at the moment!

    Probably of little use unless someone from tomtom can help, but my device serial number is EMxxxxxxxxx98




    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • YamFazMan
    YamFazMan UKPosts: 21,354
     Superuser
    Hi
    @RGW1966
    Welcome to the site....
    You need a Map installed before you can select a Country....

    Tomtom FAQ... No maps available (Wi-Fi® devices)
    Here... https://help.tomtom.com/hc/en-gb/articles/360013958699-No-maps-available-Wi-Fi-devices-

    Tomtom FAQ... No maps available (MyDrive Connect)
    https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-

    Stay Safe,,, ATB YFM
  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    Hi @JakubL

    Welcome to the community! Fixed :) please do a soft reset and check for updates.



    Regards, Vikram
  • RGW1966
    RGW1966 Registered Users Posts: 4
    New Seeker
    I have done as requested, however there are still no maps in my content at all. It appears the only way I can get maps is to purchase them - which obviously I don't want to do as I have lifetime maps and only want to drive in the uk!

    Any and all help is much appreciated!

    brvrarvt9n47.png


  • VikramK
    VikramK Administrators Posts: 14,562
    Moderator
    edited January 2021
    Hi @RGW1966
    Could you try one more time, please?
    I have asked my team to make some additional changes..

    Thanks, Vikram
  • RGW1966
    RGW1966 Registered Users Posts: 4
    New Seeker
    Hi @VikramK, I have checked - logged out and back in and also done a reset on the device and still I have no maps at all! Once again any help would be much appreciated and if you need any more information please ask! Many thanks!
  • RGW1966
    RGW1966 Registered Users Posts: 4
    New Seeker
    Hi @VikramK, I did one final check this evening and all the maps have appeared!

    Many thanks - my issue is now fixed and I can use my satnav once more!

    Your help was much appreciated - regards Rob
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