Answers

• Megalos Posts: 5,998
  Superusers

  December 2020

  It usually takes about a month after the status is 'Fixed' for a correction to be implemented into the online MyDrive website.

  1
• gially86 Posts: 14 [Master Explorer]

  December 2020

  Megalos wrote: »

  It usually takes about a month after the status is 'Fixed' for a correction to be implemented into the online MyDrive website.

  
  thanks for the answer, but as I said, this request was fixed some months ago (if I well remeber in May)

  0
• VikramK Posts: 11,152 Moderator

  December 2020

  Hi @gially86
  
  Could you also share the report id for the correction that was accepted in May 2020?
  
  Thanks, Vikram

  0
• gially86 Posts: 14 [Master Explorer]

  December 2020

  VikramK wrote: »

  Hi @gially86
  
  Could you also share the report id for the correction that was accepted in May 2020?
  
  Thanks, Vikram

  
  Hi Vikram,
  
  here it is the requested report: a24b6a8d-dd62-46f2-a0ea-cd199e7cb64b
  
  the date is 31 March 2020 not May, sorry

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• gially86 Posts: 14 [Master Explorer]

  January 16

  Hi @VikramK
  
  have you any updated feedback for me? I have also this report I want know why it is always refused a180f183-4965-4d2f-9660-1d69227b5618
  
  There is no reseller cars in this point!

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• VikramK Posts: 11,152 Moderator

  January 18

  Hi @gially86
  The status on the previous two reports shows as accepted, so it's a bit strange the route planning on the device is not correct. Which is the current map version installed?
  
  The recent report about the POI, we cannot accept reports based on what Google maps show. Usually, we wait until the owner of such a business contacts us officially to confirm the change or we have another definitive source for this information.
  
  Thanks, Vikram
  

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• gially86 Posts: 14 [Master Explorer]

  January 18

  VikramK wrote: »

  Hi @gially86
  The status on the previous two reports shows as accepted, so it's a bit strange the route planning on the device is not correct. Which is the current map version installed?
  
  The recent report about the POI, we cannot accept reports based on what Google maps show. Usually, we wait until the owner of such a business contacts us officially to confirm the change or we have another definitive source for this information.
  
  Thanks, Vikram

  
  Hi Vikram
  
  I'm not using Tom Tom app, but Tom Tom Drive website and routing calculation until this morning is still wrong; for the second point Google maps doesnt' show (correctly) any car reseller in that zone so I don't understand the rejecting of my report
  
  I have also another question, do you know if new maps for Tom Tom Android app will be compatible with personal POI?

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