GO 6200 - Speed Cam Updated - Europe — TomTom Community

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GO 6200 - Speed Cam Updated - Europe

CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
edited December 2020 in GO WiFi -PREMIUM/ ESSENTIAL/ BASIC/ CAMPER/ PROFESSIONAL/ VIA 53
Hello all,
i recently bought a Go 6200 to replace my ageing XL and when I go into my account I see an offer for Speed Cam Updated - Europe for .99 for 6 months. I thought this was free under the lifetime of the product. Does that mean I have to get an extra subscription for speed cam update?
thanks
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Best Answer

  • VikramKVikramK Posts: 11,169 Moderator
    Accepted Answer
    Hi @Caherconree

    Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

    Regards, Vikram

Answers

  • DougLapDougLap Posts: 7,300
    Superuser
    Hi @Caherconree

    Hopefully @VikramK or @lampard will pick this up and check your units settings on the TT servers. Look back here Monday to see what they have to say.

    Doug
  • VikramKVikramK Posts: 11,169 Moderator
    Accepted Answer
    Hi @Caherconree

    Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

    Regards, Vikram
  • CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
    Thanks - yes mine ends in 649.
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi VikramK,
    I have a GO 5200, and this morning entering my account I saw this: I see an offer for Speed Cam ... Why?
    I have a Lifetime Speed Cam service.
    GO 5200 serial number (... I00944)
    thanks a lot
  • VikramKVikramK Posts: 11,169 Moderator
    Hi @Lepre

    You have a valid lifetime subscription(speed cameras) on your GO 5200.
    Could you share a screenshot of the offer message. I will this reported to my team.

    Regards, Vikram.
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    4fmuu3nocwu0.png
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi VikramK,
    you have news?
    I still find the Speed Cameras offer active.
    Thanks
  • rogcjrogcj Posts: 9 [Master Explorer]
    I have a similar problem. In my account it says; "Speed cam updated - europe Not Activated. ACTIVATE in red. Special offer 3 months for only £0.99" Ser No last digits - 1843.

    On checking my GO5200; Sounds & Warnings Speed cameras & hazards is ON.

    Does that mean my satnav does have speed cam enabled or not? Should I have activated speed cam? I am confused. (which is very easy to do, I am afraid)

    37vc0kuleqd9.png



  • VikramKVikramK Posts: 11,169 Moderator
    edited December 2020
    Hi @rogcj

    There is an active subscription for lifetime speed cameras on your GO 5200 TomTom. Just ignore the marketing ad.
    @Lepre
    I have reported this to our team. I am waiting for an update. For the time being, please ignore the ad.

    Thanks, Vikram
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi VikramK,
    I have not had more news about the Speed Cameras subscription on my GO 5200, it is always active as in the previous photo!
    thanks a lot
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hello,
    I have not received an answer on this subscription since December 2020, the assistance cannot be contacted, who should I ask for an answer?

    1g0ejv7hshhi.png

  • LochfrassLochfrass Posts: 14,166
    Superusers
    @Lepre
    I and some other users missing Speedcamera updates too.
    What does your device show when you tab on menu/Settings/System/Info and there tap on Camera-Updates?
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi Lochfrass,
    since last week no updates arrive, now I don't see anything! No update.
  • LochfrassLochfrass Posts: 14,166
    Superusers
    And what do you see wen you tap Menu/Settings/System/Info and there tap on Camera-Updates?
    It should say "Activated"
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi Lochfrass,
    yes Yes, all activated!
  • LochfrassLochfrass Posts: 14,166
    Superusers
    edited February 3
    Ok thats good. Then you have the same Problem as some users (and i self) in the German part of this forum. I think we only can wait for updates.
    Maybe the fault lies at TomTom
  • LochfrassLochfrass Posts: 14,166
    Superusers
    @Lepre
    Can you please check for updates on your device. It seems now fixed.
    https://discussions.tomtom.com/de/discussion/comment/1743735/#Comment_1743735
    Hello all,

    I just got an info that the radar updates should be offered today.

    We have fixed the problem.

    Greetings,

    Justyna
  • LepreLepre Posts: 90 [Renowned Trailblazer]
    Hi Lochfrass,
    I confirm, updates have arrived!
    Thank you very much and have a nice day
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