No live Traffic on GO 60
bob04005
Posts: 4 [Apprentice Seeker]
I bought a new Go 60 Comfort in December 2020. There is STILL no fix available to resolve a bluetooth data connectivity issue with my iPhone. Bluetooth will pair, but cannot access data for Live Traffic. This seems to be a long-standing issue. An update FIX is way-overdue!!!
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Best Answers
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YamFazMan
Posts: 18,724 
SuperusersHi
@bob04005
Welcome to the site...
There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
Just use a straight simple Bluetooth Connection....
MyDrive App
If you have already installed the MyDrive App on your iPhone....
You will need to forget the Bluetooth Connection on the Phone....
Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....
If you wish to install/use the MyDrive App
DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
Traffic will still work... MyDrive Route planning will work
the only thing that does not work will be smartphone features....
Setting up the Phone....
(1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
(2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
(3)... Tap on the ( ? ) Question mark Icon....
(4)... Tap on... Not interested in all of these features
Connect without the MyDrive App
(5)... Open Personal Hotspot in the iPhone Settings menu and turn it On.
(6)... Follow the on screen instructions... To connect over basic Bluetooth....
Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
(7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
(8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
(9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
10... On the Tomtom device a new window opens.... Select which phone features to use....
Note... If you get the Screen shown below....
Tap the Back Button ( < ) to return to the screen to select which phone features to use....
Be Aware....
On the Live Devices (Built-in GPRS SIM)....
If you turn Data for Traffic & other services 'ON'.....
The Bluetooth/Phone Connection can take priority over the Live GPRS SIM see Example (1) Below....
Example (1)... The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
For the GO Premium Data Connection GPRS SIM...
With Data for Traffic & other services.... Turned 'ON'
Example (2)... The GO 520... (Using a straight simple Bluetooth Connection)
Data Connection over iPhone (NO Built-in GPRS SIM)....The GO 520... Using a straight simple Bluetooth Connection....
Data Connection over iPhone (NO Built-in GPRS SIM)....
Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
Traffic & Seed Cams... Activated
Data Connection... Bluetooth/Phone
For more Info... See Posts by @jures @kieron & @DougLap
Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080
Stay Safe ATB YFM5
Answers
Superusers
@bob04005
Welcome to the site...
There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
Just use a straight simple Bluetooth Connection....
MyDrive App
If you have already installed the MyDrive App on your iPhone....
You will need to forget the Bluetooth Connection on the Phone....
Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....
If you wish to install/use the MyDrive App
DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
Traffic will still work... MyDrive Route planning will work
the only thing that does not work will be smartphone features....
Setting up the Phone....
(1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
(2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
(3)... Tap on the ( ? ) Question mark Icon....
(4)... Tap on... Not interested in all of these features
Connect without the MyDrive App
(5)... Open Personal Hotspot in the iPhone Settings menu and turn it On.
(6)... Follow the on screen instructions... To connect over basic Bluetooth....
Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
(7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
(8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
(9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
10... On the Tomtom device a new window opens.... Select which phone features to use....
Note... If you get the Screen shown below....
Tap the Back Button ( < ) to return to the screen to select which phone features to use....
Be Aware....
On the Live Devices (Built-in GPRS SIM)....
If you turn Data for Traffic & other services 'ON'.....
The Bluetooth/Phone Connection can take priority over the Live GPRS SIM see Example (1) Below....
Example (1)... The GO Premium... (Data Connection over GPRS SIM)
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
For the GO Premium Data Connection GPRS SIM...
With Data for Traffic & other services.... Turned 'ON'
Example (2)... The GO 520... (Using a straight simple Bluetooth Connection)
Data Connection over iPhone (NO Built-in GPRS SIM)....
Data Connection over iPhone (NO Built-in GPRS SIM)....
Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
Traffic & Seed Cams... Activated
Data Connection... Bluetooth/Phone
For more Info... See Posts by @jures @kieron & @DougLap
Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080
Stay Safe ATB YFM
Superusers
That’s a very positive result indeed! Thanks for letting the forum know and if you could accept YamFazMan’s posting as an accepted answer
(as shown below) it would help many others looking for a resolution.
Many thanks.
Superusers
@bob04005
You're welcome, glad you're sorted
To help others in the community....
If my reply answered your question ???
Then on my Reply....
Please answer 'Yes' To....
Did this answer the question? 'Yes'< >' No'
Stay Safe... ATB YFM