Expired maps on the VIA 135 — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Expired maps on the VIA 135

phileckphileck Posts: 10 [Apprentice Traveler]
edited January 15 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I have a VIA 135 which came with lifetime maps. Now it tells me my maps are 32 months old and I can't update it unless I pay.
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Best Answer

  • VikramKVikramK Posts: 11,388 Moderator
    Accepted Answer
    Hi @phileck
    Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • YamFazManYamFazMan Posts: 19,001
    Superusers
    Hi
    @phileck
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • phileckphileck Posts: 10 [Apprentice Traveler]
    I have another device listed on my account. Hopefully nothing will happen to that
  • DougLapDougLap Posts: 7,572
    Superuser
    Hi @phileck

    All maps and lifetime updates are tied to the units serial number so will not affect another unit on the same account.

    Doug
  • VikramKVikramK Posts: 11,388 Moderator
    Accepted Answer
    Hi @phileck
    Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
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