Serena voice on Start 60

dec1957
dec1957 Registered Users Posts: 8
Master Traveler
start 60 will download Serena but will not store on device shows when connected to my drive not showing when on battery power, also no direction voice only then
tried reset and a full reload\install

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,515
    Revered Voyager
    contact customer care for help
  • dec1957
    dec1957 Registered Users Posts: 8
    Master Traveler
    edited January 2021
    tomtom start 60
    I used to hear pre-installed standard voice instructions before: arrival time, early route instructions

    After I install NAVCORE, there is no voice instruction

    I have installed SERENA several times from MyDrive Connect but still my device showing no voice installed

    Also, in MyDrive Connect, under My Content, I can see SERENA voice: Language: Not Available. I do not understand what this is.
  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @dec1957

    Lets see what @VikramK can suggest after reviewing the logs for your unit on the Tomtom Servers. Look back here tomorrow to see what he has to say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,527
    Moderator
    @dec1957

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • Sticknose
    Sticknose Registered Users Posts: 1
    Apprentice Seeker
    I have exactly the same issue. Worked fine until I updated to 21.100.001.311 from original firmware. Does anyone have any idea how to resolve ?