Answers

• macadam08 Posts: 1 [New Seeker]

  January 7 edited January 7

  Hello, following the last update, I "lost everything"! And impossible to "put" a card "Western Europe" on my GO 5200!
  I am new to this forum, if I entered the wrong category let me know! Thank you
  
  
  Mod edit: Machine translated(French)
  

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• YamFazMan Posts: 18,668
  Superusers

  January 7

  Hi
  @Silverio-CZ
  Welcome to the site....

  Silverio-CZ wrote: »

  Hello,
  Yesterday I was trying to update my device Start 52 with lifetime maps of Europe, but the update error occurs and now there are no maps in the device. Unfortunately I do not have these in back-up. Where can I get these maps and how to upload these back? There in no menu in the device, just the error message No maps available
  Thank you!

  Tomtom FAQ... No maps available (MyDrive Connect)
  See... https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-
  
  Stay Safe... ATB YFM

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• YamFazMan Posts: 18,668
  Superusers

  January 7

  Hi
  @macadam08
  Google Translate....

  macadam08 wrote: »

  Hello, following the last update, I 'lost everything'! And impossible to 'put' a 'Western Europe' card back on my GO 5200!
  I am new to this forum, if I entered the wrong category let me know! Thank you

  Tomtom FAQ... No maps available (Wi-Fi® devices)
  See... https://help.tomtom.com/hc/en-gb/articles/360013958699-No-maps-available-Wi-Fi-devices-
  

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• Silverio-CZ Posts: 3 [New Seeker]

  January 7

  Hi
  @YamFazMan
  
  Thank you for your advise!
  
  I followed your quide and empty download folder + restart of device and MyDrive Connect etc., but unfortunatelly I still see the same screen where is only a link to buy new maps and no posibility to install any map. So currently I have only voices in device
  
  This is what I see:
  
  
  
  Any possibility to downoad the maps without using MyDrive connect? For example using my device serial number etc.
  
  Thanks!
  
  
  
  
  
  
  

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• YamFazMan Posts: 18,668
  Superusers

  January 7 Accepted Answer

  Hi
  @Silverio-CZ
  See... @VikramK post (Moderator).... TomTom - No Maps Found
  Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found
  
  ATB... YFM

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• VikramK Posts: 11,097 Moderator

  January 8 Accepted Answer

  Hi @Silverio-CZ
  Our team did some changes in the backend, please try checking for updates now.
  
  
  @macadam08
  the installation process on your TomTom is impacted by network or a security issue. More explanation provided under CASE 3.1 in the article here
  
  Thanks, Vikram

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• Silverio-CZ Posts: 3 [New Seeker]

  January 8

  Thank you very much @VikramK and @YamFazMan . It works well now.

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• marrywillies Posts: 4 [Apprentice Seeker]

  January 8

  I had a similar issue by trying to update maps on my device. In the meantime I replaced my lap top PC so i did not have the TomTom connect app so when I connected my device to update nothing happened. I made contact on line to TomTom and connected to a technician who informed me that I needed a new subscription to update maps but I have lifetime maps on this device so reluctantly I aggreged to signup and pay for for 3 years of map updates and I was allowed to update the maps on my device -What I was charged to proceed to updates was correct?

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• YamFazMan Posts: 18,668
  Superusers

  January 8 edited January 9

  Hi
  @marrywillies
  Welcome to the site....
  I really hope I'm wrong ???
  But unless you used the method in bullet point 1 & 2 below... To access Tomtom Support....
  Contacting Tomtom Support….
  Due to COVID-19 the phone service has been suspended
  For Tomtom Support Email or Chat lines...
  (Monday to Friday Normal Office Hours)
  
  The way of contacting Customer Services has changed
  (1)... A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  (2)... Tomtom FAQ … How to Contact Tomtom Support....
  Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  __________________________
  
  I think you may have visited one of the lookalike Scam Tomtom websites.....
  The Scam websites are visually very professional and are remarkably convincing....
  The Phone call or Chat line is where you get first get suckered in....
  Then the Support Service person (Scammer) rings you to completes the Scam....
  
  See my Signature for more info....
  
  Stay Safe... ATB YFM

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• marrywillies Posts: 4 [Apprentice Seeker]

  January 9

  Hello YamFazMan
  
  Thanks for your reply and I am bewildered at the moment as either it is an elaborate scam or there is a highjack of business going on.
  I made contact via web chat and then a phone call and everything seems legit and i received an email with the details below and was able to download the updates but should i have paid for the updates
  
  Sat Nav Maps UK
  United Kingdom
  Service Invoice
  Customer ID : CAS-608567 Invoice Date : 08/01/21 Terms : Due on Receipt Due Date : 08/01/21 Unit Model : TomTom Ireland United Kingdom : 0330 113 3588 Australia : (03) 9028 2345 USA & Canada : 8886239204
  
  Is this a scam or is it some other form of deception
  regards

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• DougLap Posts: 7,186
  Superuser

  January 9 edited January 9

  Hi @marrywillies
  
  I am afraid YamFazMans fears were correct as that is not a Tomtom company. As he indicated there are no Phone line Customer Support facilities only Chat and Email and also if it had been Tomtom support they would have been trying to enable you to get the lifetime updates applicable to the unit. It should be noted that Tomtom are still providing lifetime map updates on very old units that they have declared obsolete.
  
  I assume you have input in something like Google search “Tomtom Map Updates” and picked this companies website instead of the genuine one. Tomtom are trying to stop these sites but it is very difficult.
  
  Doug

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• YamFazMan Posts: 18,668
  Superusers

  January 9 edited January 9

  Hi
  @marrywillies
  I'm really sorry....
  But you were a Scam 'Tomtom' lookalike websites all along.....
  I have just entered the phone number 03301133588 that you posted from your receipt....
  Into the 'Who called me website'...
  Here... https://who-called.co.uk/Number/03301133588
  Scroll down to see the reports....
  
  Screen grab from the Who called me website....
  
  
  The Start 25 should be updated using the Tomtom Program...
  'MyDrive Connect'....
  Tomtom FAQ... Installing MyDrive Connect
  Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
  
  Tomtom Video... How to update your device using MyDrive Connect
  
  The Start 25 is a NAV3 device....
  The latest Map is v1060
  To check Map version....
  From the main menu
  Tap (Settings)
  Left Cursor once for next page
  Tap (Me and my device)
  Tap (About my Device)
  On the 5th line is the Map version (Should be v1060)
  Follow onscreen prompts to exit
  
  Stay Safe... ATB YFM

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• marrywillies Posts: 4 [Apprentice Seeker]

  January 9

  Hi YamFazMan and DougLap
  Thanks for your reply and what happened seems weird as it is not like your normal swindle and it is a bit more elaborate than the usual one
  Thanks
  

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• DougLap Posts: 7,186
  Superuser

  January 10

  Hi @marrywillies
  
  They are very elaborate to the extent that if you look on here you can find instances where others have allowed their computers to be taken over by the scammers and lost or nearly lost significant amounts of money.
  
  In future using this site to seek help is likely to be the best avenue for getting a quick resolution to most issues.
  
  Doug

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