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Hi @Pete79
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles….
_______________________________
With the GO 6200 NOT connected to Wi-Fi or USB...
Check... Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following displaying any Numbers ???
(Do NOT post the numbers here on the site)
MCC/MNC
IMEI
SIM ID
GPRS Model
I have done all that. Most of the time my GPRS is not connected.
Today when I was using it my traffic was working fine for the first 30mins and then it lost GPRS connection. If I stop and the tomtom goes into sleep for 10 mins my traffic starts working again for a little while.
I’m using the tomtom supplied lead and 12v straight into a cigarette lighter.
Pete79
Posts: 10 [Master Traveler]
Answers
Have you already tried the troubleshooting steps advised in the video below-
Thanks, Vikram
Superusers
@Pete79
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles….
_______________________________
With the GO 6200 NOT connected to Wi-Fi or USB...
Check... Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following displaying any Numbers ???
(Do NOT post the numbers here on the site)
MCC/MNC
IMEI
SIM ID
GPRS Model
Stay Safe... ATB YFM
Today when I was using it my traffic was working fine for the first 30mins and then it lost GPRS connection. If I stop and the tomtom goes into sleep for 10 mins my traffic starts working again for a little while.
I’m using the tomtom supplied lead and 12v straight into a cigarette lighter.