SIM card on GO Professional 6200 — TomTom Community

SIM card on GO Professional 6200

My built in SIM card keeps losing internet most of the time. I have paid for live services.
Any ideas ?

Answers

  • VikramKVikramK Posts: 11,155 Moderator
    Hi @Pete79
    Have you already tried the troubleshooting steps advised in the video below-


    Thanks, Vikram
  • Pete79Pete79 Posts: 10 [Master Traveler]
    Yes mate. The update might have had something to do with it which I done recently. I’ve also tried resetting it
  • YamFazManYamFazMan Posts: 18,724
    Superusers
    edited January 6
    Hi
    @Pete79
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles….
    _______________________________

    With the GO 6200 NOT connected to Wi-Fi or USB...
    Check... Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following displaying any Numbers ???
    (Do NOT post the numbers here on the site)
    MCC/MNC
    IMEI
    SIM ID
    GPRS Model

    Stay Safe... ATB YFM
  • Pete79Pete79 Posts: 10 [Master Traveler]
    I have done all that. Most of the time my GPRS is not connected.
    Today when I was using it my traffic was working fine for the first 30mins and then it lost GPRS connection. If I stop and the tomtom goes into sleep for 10 mins my traffic starts working again for a little while.
    I’m using the tomtom supplied lead and 12v straight into a cigarette lighter.
  • Pete79Pete79 Posts: 10 [Master Traveler]
    I might try changing my lead
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