Answers

• VikramK Posts: 11,140 Moderator

  January 7

  Hi @Shinerwright50
  Welcome to the community! Please get in touch with our customer service, and they should guide you with the tracking of the order and advice accordingly.
  Visit this helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919
  
  Regards, Vikram

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• Shinerwright50 Posts: 2 [Apprentice Seeker]

  January 7

  Impossible track order using the on line Help system or the link forwarded as Prompts associated with order track continually report that the service is not available or try again later. These responses have been occuring since 15 December 2020. Who /how is the department concerned contacted?
  

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• YamFazMan Posts: 18,693
  Superusers

  January 7

  Hi
  @Shinerwright50
  The way of contacting Customer Services has changed
  
  (1)... A couple of Tips when Contacting Tomtom Support....
  Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
  _________________________
  
  (2)... Tomtom FAQ … How to Contact Tomtom Support....
  Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
  
  Stay Safe... ATB YFM
  

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