Answers

• Phoenixstone Posts: 7 [Apprentice Traveler]

  January 5

  Screen goes white. Device resets, turns back on normally, then goes white again and repeats.

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• YamFazMan Posts: 18,733
  Superusers

  January 5

  Hi
  @Phoenixstone
  Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
  
  RESETTING YOUR NAVIGATION DEVICE
  https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
  Charge the device for at least 2Hrs….
  (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
  OR have the device plugged into a power supply while the device is restarting
  Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
  You won’t lose anything; it’s just like rebooting your PC
  I use a Soft/drum-roll start after any upgrade large or small.
  It’s also useful to keep in mind for sorting out most minor niggles....
  
  Stay Safe... ATB YFM

  1
• Phoenixstone Posts: 7 [Apprentice Traveler]

  January 5

  Tried doing the soft reset without success. Same thing has happened on multiple devices. ( All Go 1000)

  0
• YamFazMan Posts: 18,733
  Superusers

  January 5

  Hi
  I recall a series of posts ages ago about the GO 1000 Devices with 8GB of on-board memory (The Camper Model I think) they were locked into a startup loop....
  Someone posted a workaround... But I can't remember the details of the fix....
  
  ATB YFM

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