Unable to connect device Start 52 previously added to different account

mmkomputery Registered Users Posts: 1
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We are computer service in Poland. Client wants to update his device TT Start 52 I'm unable to connect device to update map.
When I try to add device to my account - I have information that this device is connected to another account and then - next waiting on device have information that update went wrong and I'm unable to connect.
Tried on Windows 7 + My Drive and El Capitan My Drive