Unable to use traffic services
MalAllerton
Posts: 4 [Apprentice Traveler]
Hi,
I have a TomTom GO Premium, but the traffic services are not working (everything else fine). I have followed the troubleshooting advice a couple of times, but no joy. The message I get is 'We are having trouble accessing TomTom services. Please try again later. My Drive connects fine and it is showing as connected via built in SIM. Services are also showing as activated. Any ideas?
Thanks
Mal
I have a TomTom GO Premium, but the traffic services are not working (everything else fine). I have followed the troubleshooting advice a couple of times, but no joy. The message I get is 'We are having trouble accessing TomTom services. Please try again later. My Drive connects fine and it is showing as connected via built in SIM. Services are also showing as activated. Any ideas?
Thanks
Mal
Tagged:
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Best Answer
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VikramK
Posts: 11,097 
Moderator
Hi @MalAllerton
Please do a soft reset and check again if the Traffic services get activated. I have asked my team to make some changes in the background for your device.
Regards, Vikram
0
Answers
Superusers
@MalAllerton
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
ATB YFM
Thanks for getting back to me. Unfortunately I'd already tried this - traffic service still not available. Been through everything I could find on the forums so far. Getting a little frustrated trying to work out whats going on!
Thanks
Mal
Superuser
Maybe @VikramK or @lampard could have a look at your units settings on the TT servers and see if there is a problem at that end. Look back here later to see what they have to say.
Doug
That would be great.
Many thanks
Mal
Please do a soft reset and check again if the Traffic services get activated. I have asked my team to make some changes in the background for your device.
Regards, Vikram
That seems to have fixed it. Many thanks for your help!
Mal
I have bought a new Go Premium for Christmas and have the exact same problem that I am unable to sort. Can anyone help?