Answers

• Bruno_Albuquerque Posts: 3 [Apprentice Seeker]

  December 2020

  
  

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• Lochfrass Posts: 14,147
  Superusers

  December 2020

  I suspect it is the missing Google services. But i dont konw it for 100%

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• Bruno_Albuquerque Posts: 3 [Apprentice Seeker]

  December 2020

  The app does not alert for the missing of Google services. I installed microG in order to have Google push notifications that some apps that I have to use require.
  I downloaded the tomtom go navigation app from Huawei store being publicized by Huawei store.
  I was thinking on buying the annual subscription, but since the app does not work in my phone, I will continue to use waze app.

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• ioji Posts: 10 [Legendary Explorer]

  January 3

  Bruno_Albuquerque wrote: »

  I was thinking on buying the annual subscription, but since the app does not work in my phone, I will continue to use waze app.

  
  Too bad, TomTom is way better than Waze and it has offline maps. Restart the app and make sure the phone has satellite signal. Zoom out and check if you still don't see the map. Sometime when i download a major update for the maps, they doesn't show up until i restart TomTom. Hope it helps.
  
  

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• lampard Posts: 5,142 Moderator

  January 4

  Hi @Bruno_Albuquerque
  
  This looks a bit odd. Do you have the Battery Saving mode enabled on your phone while using the app? If yes, close the app and turn that off to see if the map appears? (Open the Settings app on your phone. Navigate to the Battery menu> on Battery Saver).
  
  Also, do you have any adblocker like AdGuard installed on your phone? Perhaps, provide us with the phone model, Android version, and app version to check this.
  
  Regards, lampard

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