Answers

• YamFazMan Posts: 19,623
  Superusers

  January 3

  Hi
  @chriscurry1
  The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
  If Wi-Fi is not available or is slow/unstable/unreliable.....
  See Option... (2) Connect over USB....
  
  TomTom Video... Updating your navigation device using Wi-Fi
  
  
  
  If you have successfully connected your device to your Wi-Fi....
  To check your Connection Speed, Signal Strength & Quality
  On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
  Tap on Your WI-FI name (The one Showing as connected)
  A new Menu Page opens
  
  
  On the left-hand side of the screen is your Wi-Fi Connection Status
  
  Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
  Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
  All the update actions are executed on the device...
  ___________________________
  
  Option... (1) Connected Wi-Fi
  
  
  Updating the device....
  Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
  
  Extra Maps are Installed/Maintained....
  Tap the 4Dot(.... Menu) --> Setting --> Maps
  
  I always update my devices one Update at a time
  The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
  
  Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
  ____________________________
  
  Option... (2) Connected USB
  If Wi-Fi is not available or is slow/unstable/unreliable.....
  Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
  
  Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
  Updating your new device over USB will require "MyDrive Connect"
  Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
  
  There's no need to login to MyDrive Connect... See Note... (1)
  Connect your Device to a USB Port on your PC
  The Update will hopefully complete
  
  If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
  _________________________
  
  Note... A new version of MyDrive Connect has been released.....
  See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released
  
  When using the latest MyDrive Connect the menu flow has changed....
  Now when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it appears that you can update the device using the MyDrive Connect menu structure... When in fact clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc... The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices
  ___________________________
  
  If you choose to update a NAV5 (Wi-Fi) device over USB....
  MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'
  
  
  That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...
  
  
  Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
  Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
  Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
  
  Stay Safe... ATB YFM

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• chriscurry1 Posts: 5 [Novice Seeker]

  January 3

  YamFazMan thanks for your help mate, I have tried all them avenues, the unit tells me I'm connected on the WIFI screen but then as soon as I leave the WIFI screen it kicks me off and says not connected and traffic is unavailable.

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