Lifetime maps (v10.11 unable to update)

MattyJJ
MattyJJ Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
Hi there,

I have a Start 25, with free lifetime maps that I bought in Feb 2019. I updated the device software, and have also tried to update the maps today, but I don't have the option in MyDrive to update the maps.

I have visited the TomTom website and logged in with my account but the only option seems to be to purchase a new map.

Could someone advise on how to update the maps?

Many thanks in advance!
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Answers

  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @MattyJJ

    Hopefully @VikramK or @lampard can check the TT servers settings to ensure you should get the Lifetime updates if they apply. Look back here to see what they have to say when they are back on the forum.

    Doug
  • MattyJJ
    MattyJJ Registered Users Posts: 3
    New Seeker
    Thanks @DougLap - appreciate the response!
  • MattyJJ
    MattyJJ Registered Users Posts: 3
    New Seeker
    @VikramK or @lampard it would be great to hear your perspective on this - many thanks
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi @MattyJJ

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

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