wrong parts — TomTom Community

wrong parts

JimmyZJimmyZ Posts: 3 [New Seeker]
The wrong cable came in the box


  • JimmyZJimmyZ Posts: 3 [New Seeker]
    For Tomtom Rider 550, the wrong usb cable was supplied. How do i get tomtom to send the correct cable?
  • YamFazManYamFazMan Posts: 20,298
    edited January 3
    Welcome to the site....
    (1)... The wiring to the Bike Mount is to a 12 volt supply on the bike....


    (2)... The USB lead (For Updating Rider 5xx etc) is plugged in to the Micro USB port under the rubber bung on the back of the device....


    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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