Warning scam TomTom services website!

Crystalbarn
Registered Users Posts: 62 
Legendary Explorer

Legendary Explorer
Warning there’s a TomTom services scam website with a premium rate phone number taking advantage of the swaths of customers effected by TomTom nav device issues....
https://www.gpssupportservices.co.uk/tomtom-support.html
https://www.gpssupportservices.co.uk/tomtom-support.html
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Hi am in New Zealand am unable to update 2 devices. Scammers TomTom XXL and a TomTom Start0
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Hi
@kaybee
Welcome to the site....
The Tomtom NAV2 XXL Uses TomtomHome for updates....
The Tomtom Smart (Model Name/Number would be helpful ???) Early NAV2 Start Models use TomtomHome...
The Later NAV3 Start Models use MyDrive Connect....
Are the devices showing any error messages ???
ATB YFM0 -
I recently changed computers so needed to reload MyTomTom so I typed in MyTomtom and this came up at the top of the list----Lifetime Map Update - Download Latest Map Update Now
https://www.gmapupdate.com/map/update
I assumed it was TomTom and carried on. VERY quickly I was persistently offered assistance and asked if I was looking for an update. I was told MYdrive no longer existed and if I had not updated for more than 3 months I would need technical assistance. I was then contacted and agreed to allow them to show me where the problem was. Alarm bells were ringing and when I was asked to pay £3 to fix the problem I shut everything down. I had not long loaded TotalAV antivirus which had given the website a green light! Has anyone else had this problem?0 -
Hi @jetjem
Which browser did you use to type in the My Tomtom search as I am not getting them up on my PC. They are a scam site and if you look at the bottom of their webpage they say they have no connection with any GPS company. Also whilst they display a Tomtom unit on the page they do not mention any GPS supplier.
I have flagged the link to @Luca at Tomtom so he can see what you have experienced. The browser details would be helpful.
Doug1 -
I had total av on my computer and my computer started to go slow then it was going that slow and it was checking all the url and was not letting me log in so i looked at it and decided to uninstall it I kept trying until it uninstalled but it took me a whole day to uninstall it as it was not letting me0
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I got suckered by this. Why has Tomtom not got the site taken down yet?0